# Troubleshooting

URL: https://dyetub.com/troubleshooting

We're proud to report that less than 1 out of every 5,000 visitors to this site report any difficulties. Many more than that email us to tell us how pleased they are with the service.

We take usability of our site very seriously. Please look through this page for assistance with your specific problem. All known issues and support is posted to this page. If your issue is not addressed here, please use the "Tell us what you think" link at the bottom of any page.

#### Certificates print too small

![Certificates print too small](https://dyetub.com/images/printing-tips/certificate-too-small.gif)

With correct printer settings, every certificate on DyeTub.com is *intended* to print out at full size (about 8" by 10.25").

##### Step 1

Most printers default to printing in portrait mode or vertical orientation.

**Quick answer:** Follow the instructions to [adjust your printer settings](https://dyetub.com/printing-tips) on the Printing Tips page.

**Long answer:** Didn't work? Skip to number 2.

##### Step 2

There may be a problem with that particular certificate or printer combination.

**Long answer:** Click the "Tell us what you think" link to the left. Please tell us which certificate is printing too small. IF all certificates are printing too small, tell us what printer manufacturer and model you are using.

#### Certificates aren't centered on the paper

![Certificates aren't centered on the paper](https://dyetub.com/images/printing-tips/certificate-not-centered.gif)

Most printers ship with default margins with include an extra .5" on the bottom of the page when printing in portrait mode or vertical orientation. Unfortunately, when printing in landscape mode or horizontal orientation, that extra margin "pushes" the certificate off-center toward the left edge of the paper.

**Quick answer:** Trim the printout using scissors or a paper cutter to remove the excess margin from the right edge of the sheet. Kids should get a grown-up to help!

**Long answer:** Adjust your printers margins to increase the margin on the left edge of the paper and decrease the margin on the right edge. Ideal margins for DyeTub certificates are 0.25" top, 0.375" right, 0.25" bottom, and 0.375" left. Every printer is different, so it's impossible for us to give specific instructions.

#### Unusually long printing times

![Unusually long printing times](https://dyetub.com/images/printing-tips/long-print-times.gif)

Certain models of Canon printers take expectionally long amounts of time to print particular certificate designs. Print times can range from 15-30 minutes. Certificate designs affected are the "Decorative" certificates.

**Short answer:** Use a different certificate design or use a different brand printer.

**Long answer:** We are working on determining the specific reason for the long print times. Expect updated versions of those certificate designs once we can reproduce and isolate the error.

#### Certificates won't print

![Certificates won't print](https://dyetub.com/images/printing-tips/certificates-wont-print.gif)

Obviously, this is a significant problem. Certificates that won't print aren't certificates at all. We've found that in the few cases where we receive this report, there are some basic guidelines to solve the error.

**Quick answer:** Attempt this useful checklist,

1. *1. Make sure the printer works with your computer* This can be accomplished by printing something from your word processor or email application.
2. *2. Make sure your browser works with your printer* This can be accomplished by printing a plain webpage from your browser. Try printing this page by going to the "File" menu then selecting "Print" and hitting okay.

**Long answer:** Still can't print? Send us a message with a description of how it fails to print and we'll do what we can to help. Use the "Tell us what you think" link on any page to send that message.